Help

It seems that you’re in need of some assistance. Well, you’ve landed on the right page so let’s see if we can help you out shall we? First, take a deep breath, relax, go make a cup of tea and then read through the questions and answers below.

What must I do to qualify?

  • You must register and create a profile for your BABY or KID.
  • You must be the legal guardian of your BABY or KID. By entering the competition you warrant (represent) that this is the case.
  • Your BABY must be between the ages of 0 and 35 months old by the closing date of 25 June 2018.
  • Your KID must be between the ages of 3 and 6 years old by the closing date of 25 June 2018.
  • If entering the BABY contest; your BABY needs to be born in order to produce images from 23 April 2018 onwards, thus no baby scans allowed as entry photo.
  • This competition is only open to South African residents.
  • You must provide a photograph (maximum of five photos) of your BABY/KID. A video is optional, but encouraged. Also provide the personal information requested on the registration page and add some background information for the profile.
  • No person who has previously won a myMOSTbeautiful.com competition will be allowed to win in future.

How old must my BABY/KID be to take part?

  • Your BABY must be between the ages of 0 and 35 months old by the closing date of 25 June 2018.
  • Your KID must be between the ages of 3 and 6 years old by the closing date o 25 June 2018.
  • If entering the BABY contest; your BABY needs to be born in order to produce images from 23 April 2018 onwards, thus no baby scans allowed as entry photo.

If your BABY is too old for this competition but will qualify for our current KID contest.

How do I enter?

  • Click here to enter your BABY or KID. You can only enter 1 BABY/KID per email address and cannot enter the same child more than once.
  • Complete all required information including a photo of your BABY/KID.
  • Twins will have to be entered separately under a unique email address each.
  • All registrations (entries) are bound to an approval process.
  • Once your form (entry) is submitted you will receive an email within 24 hours informing you as to whether your entry has been approved. This email will also contain the link to access your BABY/KID’s profile on the website. You can at any stage log in and add to your BABY/KID’s profile.

What do I do if my registration doesn’t go through?

Please ensure that the photo is 100% uploaded before you click on the “Send” button.
Please ensure that you have good connectivity, and retry.

What do I do if I forget my username or password?

Your username is the email address you used to enter the competition.
If your forgot your password please click here to reset.

Can I enter both BABY and KID contests?

Yes, if you have children within the age groups for both BABY and KID, you can enter both contests. Note you can only enter with a unique email address for each child.

No previous myMOSTbeautiful.com BABY winner will be allowed to win any future myMOSTbeautiful.com BABY contests.

No previous myMOSTbeautiful.com KID winner will be allowed to win any future myMOSTbeautiful.com KID contests.

How many BABIES or KIDS can I enter?

You can enter as many BABIES/KIDS as you want as long as they are within the required age BUT each BABY/KID has to be entered using a different email address.

You cannot enter the same BABY/KID more than once.

If you have more than one child, you can have a BABY entry as well as a KID entry as the two contests are running simultaneously.

What about twins?

You can enter both babies/kids, BUT each child has to have a separate entry and thus a unique email address used for each individual entry. Twins/Triplets cannot be entered on a single entry/email address.

One BABY/KID per entry and email address only.

NOTE: no twin entries on one profile will be allowed into the TOP 50 regardless of number of votes. Please comply by the rules set out for multiples and enter via individual profiles.

What if my child is too old for the BABY contest?

If your child is older than 35 months (on 26 June 2018) then they would be eligible for our current KID competition. Navigate to the home page and click on KID entry.

Is there a charge to enter this competition?

No. The myMOSTbeautiful.com contests is free to enter.

What kinds of photos and videos should you upload?

  • A minimum of one and a maximum of five photos are required.
  • Photos may not be larger than 5MB and only JPG, PNG or GIF formats are accepted.
  • Videos are encouraged, but not compulsory.
  • A direct video link to a video on YouTube or Vimeo needs to be provided.

What do I do if my photo is not uploading?

Make sure of the following:

  • The photo is not larger than 5MB
  • The photo is in JPG, PNG or GIF format
  • You have sufficient data/airtime to upload the photo from your phone

If the ‘Choose File’ button is not working on your mobile device please try to register on a desktop computer or laptop instead.

How can I edit or change information on my BABY/KID’s profile?

After your entry has been approved you can log in and add more photos as well as edit certain information. Note that you CANNOT change the name of your BABY/KID once registered.

If you’re viewing the site on your phone, go to the menu button at the top and select “Login”. You can then log in with your email address and password that you entered during registration. If you’re not viewing the site on your phone then click on the “Login” link at the top and login with your email address and password. Once logged in you can add more photos and edit certain details that you entered during registration.

What do I do if I spelled my BABY/KID’s name incorrectly?

Unfortunately your BABY/KID’s name cannot be amended once you’ve registered.

How can I add more photos of my BABY/KID?

After your entry has been approved you can log in and add more photos.

If you’re viewing the site on your phone, go to the menu button at the top and select “Login”. You can then log in with your email address and password that you entered during registration. If you’re not viewing the site on your phone then click on the “Login” link at the top and login with your email address and password. Once logged in you can add more photos and edit certain details that you entered during registration.

How do I share my BABY/KID’s profile?

Navigate to your BABY/KID’s profile page and click on the ‘SHARE ON FACEBOOK’ or ‘SHARE ON WHATSAPP’ buttons.
Alternatively you can copy your BABY/KID’s URL and share on any platform.

Note that if you change your profile picture after sharing, your old picture will still be available online.

What do I do if I can’t find my BABY/KID’s entry on the website?

In order to access your BABY/KID’s profile page, follow these instructions:

  1. navigate to either the KID’s gallery page HERE or the BABY’s gallery page HERE
  2. insert your BABY/KID’s name followed by their associated voting code into the search box. For example: Peter1, Peter2 or Peter3
  3. your child’s profile will be displayed within the search results

Alternatively search your inbox for the approval/welcome email we sent you initially as it includes the URL link to your BABY/KID’s profile.

How do I vote?

You vote by SMSing the profile name of your BABY/KID, example “Peter1”, to one of the shortcodes listed on your BABY/KID’s profile page. Ensure that you use the correct shortcode associated with your BABY/KID’s profile. For example, please don’t use “Peter” if your BABY/KID’s code is “Peter1”.

There are three voting options available with three different shortcodes for each BABY 2018 contest and KID 2018 contest.

For BABY entries, use the following shortcodes:

  • R3 for an SMS, which counts as 1 vote – use shortcode 35070
  • R10 for an SMS, which counts as 5 votes – use shortcode 38002
  • R30 for an SMS, which counts as 30 votes – use shortcode 42530

For KID entries, use the following shortcodes:

  • R3 for an SMS, which counts as 1 vote – use shortcode 35075
  • R10 for an SMS, which counts as 5 votes – use shortcode 38004
  • R30 for an SMS, which counts as 30 votes – use shortcode 42002

We strongly encourage responsible voting. This is not a contest to see how much you can vote for your own BABY/KID but rather to share with the public to support your entry.

Please note:

Free and bundled SMS packages can not be used.
We are not responsible for incomplete, lost, delayed, damaged, defective or misdirected SMSes; failure or malfunction of wireless-access devices, communication systems, cellular-equipment towers, wireless services, or other hardware or software; interruption or other network server failure; any error or delay in any transmission or communication; traffic congestion; or any other technical problem.

We strongly encourage responsible voting. This is not a contest to see how much you can vote for your own BABY/KID but rather to share with your family and friends and also to see how many votes your baby gets from our whole community and the public.

I don’t live in South Africa. Can I vote?

Voting is limited to South African residents only.

Please note:

We are not responsible for incomplete, lost, delayed, damaged, defective or misdirected SMSes; failure or malfunction of wireless-access devices, communication systems, cellular-equipment towers, wireless services, or other hardware or software; interruption or other network server failure; any error or delay in any transmission or communication; traffic congestion; or any other technical problem.

Can I see how many votes my BABY/KID has?

No, you cannot see how many votes you have.

Auditors oversee all vote count and ranking of the babies/kids to make sure that this is a fair competition.

We strongly encourage responsible voting. This is not a contest to see how much you can vote for your own BABY/KID but rather to share with your family and friends and also to see how many votes your baby gets from our whole community and the public.

How many times can I vote?

You can vote as many times as you like and so can your family and friends. We strongly encourage responsible voting – this is not a contest to see how much you alone can vote for your baby/kid, but rather to share with the public and get others to support your entry.
You can easily share your BABY/KID’s profile with them from your BABY/KID’s profile page.

Note that free or bundle sms packages cannot be used for voting purposes.

What are DOUBLE DAY, TRIPLE DAY and QUADRUPLE DAY voting?

These voting dates are NOT set out beforehand and will happen sporadically. We will notify you of these days via email/sms/Facebook/website notifications.

If you vote on a DOUBLE DAY you’ll get 2 x the amount of votes within a 24 hour period of 12am to 12am.

On DOUBLE DAYs your voting will count as follows:

  • R3 for an SMS, which counts as 2 votes
  • R10 for an SMS, which counts as 10 votes
  • R30 for an SMS, which counts as 60 votes

If you vote on a TRIPLE DAY you’ll get 3 x the amount of votes within a 24 hour period of 12am to 12am.

On TRIPLE DAYs your voting will count as follows:

  • R3 for an SMS, which counts as 3 votes
  • R10 for an SMS, which counts as 15 votes
  • R30 for an SMS, which counts as 90 votes

If you vote on a QUADRUPLE DAY you’ll get 4 x the amount of votes within a 24 hour period of 12am to 12am.

On QUADRUPLE DAYs your voting will count as follows:

  • R3 for an SMS, which counts as 4 votes
  • R10 for an SMS, which counts as 20 votes
  • R30 for an SMS, which counts as 120 votes

All voting will be captured automatically and we will not be held accountable for delayed sms messages. We will only count what is received within that specified 24 hour bracket with absolutely no exceptions.

When does voting and registration start?

Registrations and voting will open on 23 April 2018 to our existing audience.

Registrations and voting will open on 30 April 2018 to the public at large.

Registrations will close on 11 June 2018 and voting will close on 18 June 2018 to announce the TOP 50.  Voting will reopen for the TOP 50 on 18 June 2018. This means that the earlier you register, the more time the public, your friends and family will have to vote for your BABY/KID.

Voting for the Top 50 will take place from 18 June 2018 to 25 June 2018.

We strongly encourage responsible voting! Remember that this is not a contest to see how much you can vote for your own BABY/KID but rather to share with the public to support your entry.

When does voting end?

Voting towards the Top 50 ends on 18 June 2018. Voting towards the Top 10 ends on 25 June 2018.

We strongly encourage responsible voting. This is not a contest to see how much you can vote for your own BABY/KID but rather to share with the public to support your entry.

What can I win?

We are giving away R 151 000 in cash prizes to each of the BABY and KID competition winners – as well as R 10 000 in voter prizes and many more Facebook giveaways.

WINNING BABY and KID

The winning BABY and the winning KID will each receive R100 000 cash and a free portfolio shoot and 3 month representation by a top modeling agency in SA. (Area dependent – CPT, DBN, JHB area only)

The TOP 10 BABIES and the TOP 10 KIDS will each win:

1st Place: R 100 000
2nd Place: R 15 000
3rd Place: R 8 000
4th Place: R 7 000
5th Place: R 6 000
6th Place: R 5 000
7th Place: R 4 000
8th Place: R 3 000
9th Place: R 2 000
10th Place: R 1 000

TOP 50 BABIES & KIDS

The top 50 BABIES/KIDS will also be reviewed by one of SA’s top KID modeling agencies for potential representation. The top 50 BABIES/KIDS will each receive a R500 grocery shopping voucher.

VOTERS
The voter prizes will be 10 x R 1 000 cash prize giveaways. ANYONE can win a voter prize if they have voted for a BABY/KID, you do not need to have a child entered in order to win these 10 prizes. The voter prizes will be announced via Facebook, email and website.

We have numerous other prizes that we will randomly give away on our Facebook page as well as added to our winner cash prizes.

How are the winners chosen?

The Top 50 entries are determined by public voting.
The Top 10 including the winner are determined by public voting (80%) and by the judging panel (20%).
The judges’ decision is final and no correspondence will be entered into.

Can my BABY/KID win again?

No previous myMOSTbeautiful.com BABY winner will be allowed to win any future myMOSTbeautiful.com BABY contests.

No previous myMOSTbeautiful.com KID winner will be allowed to win any future myMOSTbeautiful.com KID contests.

Do voters also get a chance to win?

YES! We will be giving away fantastic hampers and cash voter prizes. All voter prize winners will be announced on our Facebook page and contacted via email and phone.  We are giving away 10 x R1000 cash voter prizes plus many great hampers. See our Facebook page for these giveaways as dates are not set out and it will be announced on Facebook.

How do I use a voucher code?

For those who received a voucher from any of our media partners, please redeem your coupon/voucher by navigating here and follow the instructions.

You will receive no notification of the code redemption via mobile or email but it will automatically be added to your total vote count.
The people at Marx Gore Chartered Accountants (S.A.) oversee all vote count and ranking of the babies to make sure that this is a fair competition. All voting numbers are confidentially held by our mobile partner, Clickatell.

Which charity will my vote be supporting?

This year, we are not only supporting 1 charity, but 26!

Through our sizable previous charity support we were able to see real change in many organisations which led us to launch a local charity initiative called www.mMb.gives. Our sister site, www.mMb.gives, is a true ‘champion of charities’ and helps the smaller charities who don’t have the time and budget for major advertising campaigns. By centralising charity donations they are enabling charities to spend more time and money on delivering their important social programs.

The myMOSTbeautiful.com BABY and KID will be supporting all mMb.gives charities listed on the site and no commission will be allocated to the website, thus all your voting support will go straight into the pockets of these charities in real need!

Since 2015, myMOSTbeautiful.com has donated over R300 000 to charities.

Thank you for your support through voting.

How will the Top 50 be announced?

On 18 June 2018, the Top 50 will be displayed on the website and all contestants will be notified via the email used to enter the competition.

A Top 50 finalist can be disqualified and replaced by another finalist if they don’t respond within seven days to our notification email.

How will the Top 10 including the winner be announced?

The winners will be announced on 26 June 2018 after 12PM (noon).

The winners will be announced as follows:

  • The winner will be contacted telephonically
  • The Top 50 will be emailed
  • The winner will be displayed on Facebook
  • The Top 10 will be displayed on the website
  • The Top 10 will be emailed.

What do I do if I do not receive a confirmation SMS when I vote?

Please check if you have sufficient credit if on a pay-as-you-go. Check if your handset settings allows for shortcode SMSes, if not you need to change your settings. Check if there is good network coverage in your area. If the problem still persists contact your service provider for assistance.

Please note:

We are not responsible for incomplete, lost, delayed, damaged, defective or misdirected SMSes; failure or malfunction of wireless-access devices, communication systems, cellular-equipment towers, wireless services, or other hardware or software; interruption or other network server failure; any error or delay in any transmission or communication; traffic congestion; or any other technical problem. Note that no free or bundle package SMSes are allowed for voting.

We strongly encourage responsible voting! This contest is not about how much you can vote for your own child but rather sharing the profile with the public to support your entry.

What do I do if I my SMS is not going through?

Please check if you have sufficient credit if on a pay-as-you-go. Check if your handset settings allows for shortcode SMSes, if not you need to change your settings. Check if there is good network coverage in your area. If the problem still persists contact your service provider for assistance.

Note that apps like TrueCaller and similar application on your phone also block SMS shortcode sendouts.

If on Android device, you can also try the following: 
– Find application manager and go to All
– Scroll down to Messages and tap on Messages to see “Send Premium Messages”
– Change it from “Never Allow” to “Never Ask” or “Ask”

Alternatively try the following on mobile:
– Go to Settings and then Applications
– Choose Application Manager – More – Show system apps
– Scroll down to ‘M’ and select Message Service. It should be the one with the green android guy.
– You should be able to see the option for Send Premium SMS and you can choose from ‘Ask, Never Allow, Always Allow’

Please note:

We are not responsible for incomplete, lost, delayed, damaged, defective or misdirected SMSs; failure or malfunction of wireless-access devices, communication systems, cellular-equipment towers, wireless services, or other hardware or software; interruption or other network server failure; any error or delay in any transmission or communication; traffic congestion; or any other technical problem.

We strongly encourage responsible voting! Remember that this is not a contest to see how much you can vote for your own BABY/KID but rather to share with the public to support your entry.

What do I do if my voting SMSs are not being taken off my airtime?

Please give this sufficient time to reflect on your account. If it does not reflect, please contact your mobile service provider.

Please note:

We are not responsible for incomplete, lost, delayed, damaged, defective or misdirected SMSes; failure or malfunction of wireless-access devices, communication systems, cellular-equipment towers, wireless services, or other hardware or software; interruption or other network server failure; any error or delay in any transmission or communication; traffic congestion; or any other technical problem. Note that no free or bundle package SMSes are allowed for voting.

We strongly encourage responsible voting! Remember that this is not a contest to see how much you can vote for your own BABY/KID but rather to share with the public to support your entry.

Will my details be used for future marketing campaigns?

Your details can be used in future direct marketing campaigns, but only with our direct sponsors and ourselves. They will not be shared with any other 3rd party. You will be given the opportunity to unsubscribe from these campaigns.

Why is my BABY’s photo not on the myMOSTbeautiful Facebook, YouTube or Instagram pages?

The BABIES/KIDS will be chosen randomly, so your BABY/KID may or may not be shared on Facebook by ourselves. You are welcome to share your baby/kids profile to our social pages.

Can I trust this competition?

This is our 4th year running and we gave away over R400 000 in cash prizes since 2015. View our previous winners here.

Our previous winners are testament to our legitimacy as well as a row of celebrity endorsements through judges to the likes of  SUGA, Louise Carver, Vanessa Haywood-Sandes and Cindy Nell to name a few. You can view our judges for this years competition here.

We are a WASPA member and all our accounting will be done via third party auditors. WASPA is a proactive body representing the interests of its members and works for the common good of the industry as a whole. They developed a Code of conduct for its members, and also enforces this code to ensure business is conducted in an ethical manner, maximising consumer confidence in WASP service. We’ve also partnered with Clickatell again this year to manage all our shortcodes (voting) and mobile services.

View 2016 charitable donations here: Mater Domini and Eniwe Children’s Fund.

View 2017 charitable donations here (18a certificates available upon request).

We are a business and the contest is run as such.

How do I delete my BABY/KID’s profile?

In order to delete your BABY/KID’s profile, please send your email address on which you registered plus your BABY/KID’s code to support@mymostbeautiful.com and we will immediately action your request to delete.

What do I do if my BABY/KID’s photo is not displaying correctly?

If your BABY/KID’s image is not displaying correctly, please log in with your email address and password that you entered during registration. Once logged in you can add more photos and edit certain details that you entered during registration. Make sure that your BABY/KID’s face is not close to the top or the bottom of the photo that you upload as this might cause the photo to display incorrectly on the website.

What do I do if I registered my BABY/KID, but I did not receive a welcome email?

If you registered your BABY/KID and you did not receive a welcome email confirming your registration, then please make sure that you check your SPAM folder.

Is your question not on this list?

If your question is not on the list then please complete the form below.

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